Profile reset

[#1]

Hi,
After recent BB and phone fault (now fixed) can someone reset my profile i'm only syncing at arounf 10Mb
Thanks
Chris.

[#2]

Changing the profile won't alter the sync (we can't actually reset profiles on fibre anyway).
We're seeing a sync of, and the profiles match this too.
Downstream Speed 21.4 Mbps
Upstream Speed 3.5 Mbps
Where are you seeing the 10Mb profile?

[#3]

Sorry, I thought we had this before where th engineer re-set but at your end it was not reflecting it so you had to change it?
Apologies if it has been done. Last time I checked my download speed via an phone app (Tuesday) it was showing 10Mb.
Edit - My usual speed is around the 30Mb down load.