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Profile not authenticating after power cut

mdm1982
Rising Star
Posts: 55
Thanks: 2
Fixes: 1
Registered: ‎30-12-2013

Profile not authenticating after power cut

‎28-04-2015 1:57 PM

Hi,
Could some my profile please. I had a power cut but my profile is no longer authenticating. FTTC modem is fine and the DSL light is lit
and my Apple Airport Extreme all looks good. I'm guessing the session has not closed properly or something?
Thanks,
Lee
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mdm1982
Rising Star
Posts: 55
Thanks: 2
Fixes: 1
Registered: ‎30-12-2013

Re: Profile not authenticating after power cut

‎28-04-2015 2:40 PM

It looks as though I'm not getting an IP address full stop. Any ideas please?
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plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Profile not authenticating after power cut

‎28-04-2015 2:47 PM

I wouldn't usually ask this, but can you please call us on 0800 432 0200 to discuss the account?
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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