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Profile kick please

r2obd
Grafter
Posts: 26
Registered: 07-01-2013

Profile kick please

I seem to have got stuck on 6mb download , don't know if a profile reset would help? Any help appreciated.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Profile kick please

Your profile is correct, unfortunately the sync speed is a problem:
Downstream Speed 6.4 Mbps
Upstream Speed 0.8 Mbps
This does appear to be within the estimate range for your connection, we can try and progress this as a fault but as it's within the estimates it's likely to be rejected I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
r2obd
Grafter
Posts: 26
Registered: 07-01-2013

Re: Profile kick please

Mmm , that's annoying when I first got fibre I'm sure I was just above 8mb .  Bet most people on here think wow that's poor for fibre , but that's what you get for living in the stix I guess. Every Mb counts tho , BT have been up and down our road recently so maybe there is a fault nearby , hopefully that will get fixed and give me a little more speed.