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Profile issue for 40/10 upload speed?
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- Re: Profile issue for 40/10 upload speed?
Profile issue for 40/10 upload speed?
06-01-2016 6:18 PM
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Hi,
I'm meant to be on a 40/10 service, but speedtest.net always reports my upload speeds as circa 1.85 Mbps. BT line estimation suggests I should receive about 6.5 Mbps upload and about 28 - 33 download.
Hub One diags report:
1. Product name: Plusnet Hub
2. Serial number: [REDACTED]
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 16/12/15
4. Board version: Plusnet Hub One
5. DSL uptime: 7 days, 00:52:18
6. Data rate: 6736 / 39993
7. Maximum data rate: 6736 / 40439
8. Noise margin: 6.2 / 5.8
9. Line attenuation: 26.5 / 25.7
10. Signal attenuation: 26.5 / 23.2
11. Data sent/received: 2.7 GB / 46.7 GB
12. Broadband username: [REDACTED]@plusdsl.net
13. 2.4 GHz Wireless network/SSID: [REDACTED]
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-[REDACTED]
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: [REDACTED]
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Shouldn't I receive a higher upload speed around 5Mpbs + - line speed suggests upload syncing at 6736 if I'm reading this correctly. Spoke to tech support several times already and I've updated this on a ticket.
I'm meant to be on a 40/10 service, but speedtest.net always reports my upload speeds as circa 1.85 Mbps. BT line estimation suggests I should receive about 6.5 Mbps upload and about 28 - 33 download.
Hub One diags report:
1. Product name: Plusnet Hub
2. Serial number: [REDACTED]
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 16/12/15
4. Board version: Plusnet Hub One
5. DSL uptime: 7 days, 00:52:18
6. Data rate: 6736 / 39993
7. Maximum data rate: 6736 / 40439
8. Noise margin: 6.2 / 5.8
9. Line attenuation: 26.5 / 25.7
10. Signal attenuation: 26.5 / 23.2
11. Data sent/received: 2.7 GB / 46.7 GB
12. Broadband username: [REDACTED]@plusdsl.net
13. 2.4 GHz Wireless network/SSID: [REDACTED]
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-[REDACTED]
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: [REDACTED]
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Shouldn't I receive a higher upload speed around 5Mpbs + - line speed suggests upload syncing at 6736 if I'm reading this correctly. Spoke to tech support several times already and I've updated this on a ticket.
Message 1 of 9
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Re: Profile issue for 40/10 upload speed?
06-01-2016 6:42 PM
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The tester at http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do reports I'm on a 40/10 profile, but that I'm only getting 0.7Mbs upload on this test (speedtest.net is higher pretty much rock-solid at 1.85Mpbs).
I note that others supposedly on 40/10 profiles are also complaining about 40/2 profile-type upload speeds receiving 1.85Mbps: http://community.plus.net/forum/index.php/topic,147223.0.html
I note that others supposedly on 40/10 profiles are also complaining about 40/2 profile-type upload speeds receiving 1.85Mbps: http://community.plus.net/forum/index.php/topic,147223.0.html
Message 2 of 9
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Re: Profile issue for 40/10 upload speed?
06-01-2016 7:16 PM
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I don't believe PlusNet offer a 40/10 product, its been 40/2 for a while now.
Thankfully I got my 40/20 before that came in
Thankfully I got my 40/20 before that came in
Message 3 of 9
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Re: Profile issue for 40/10 upload speed?
07-01-2016 9:50 AM
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@basil70
What date you join Plusnet ? If after June 2015, then the upload speed is 2Mbps maximum.
If you were on the original FTTC trail (who I believe was 10Mbps upload back in the day) or joined prior to June 2015, then have you recently agreed a new discounted deal which may have altered you to a 2Mbps max upload speed?
What date you join Plusnet ? If after June 2015, then the upload speed is 2Mbps maximum.
If you were on the original FTTC trail (who I believe was 10Mbps upload back in the day) or joined prior to June 2015, then have you recently agreed a new discounted deal which may have altered you to a 2Mbps max upload speed?
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 4 of 9
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Re: Profile issue for 40/10 upload speed?
07-01-2016 12:13 PM
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Message 5 of 9
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Re: Profile issue for 40/10 upload speed?
07-01-2016 3:19 PM
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I am on the 40/10 package aswell and although speedtest results show im getting 6.87mbps upload i can actually not achieve higher than 240kbps no matter what time of day i try or which site i use.I am beginning to think that despite my higher sync im being limited to the 2mbps upload cap that new users have.
Message 6 of 9
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Re: Profile issue for 40/10 upload speed?
07-01-2016 3:41 PM
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@basil70
You haven't inadvertently switched on "Quality of Service" (QOS) on the router have you ?
Someone did that recently which meant that their upload speed has limited by the router as per the QOS settings.
You haven't inadvertently switched on "Quality of Service" (QOS) on the router have you ?
Someone did that recently which meant that their upload speed has limited by the router as per the QOS settings.
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 7 of 9
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Re: Profile issue for 40/10 upload speed?
07-01-2016 5:09 PM
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I only switched to Fibre about 3 months ago and am also on 40/10 (not that I mind)
Message 8 of 9
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Re: Profile issue for 40/10 upload speed?
08-01-2016 6:09 PM
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Here's the stats from the Hub One:
DSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 11:25:44
Downstream: 39.02 Mbps
Upstream: 6.57 Mbps
Speedtest still reporting 1.86Mpbs upload.
Is there a throttle configured in place somewhere?
DSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 11:25:44
Downstream: 39.02 Mbps
Upstream: 6.57 Mbps
Speedtest still reporting 1.86Mpbs upload.
Is there a throttle configured in place somewhere?
Message 9 of 9
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- Re: Profile issue for 40/10 upload speed?