Profile error!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Profile error!
Profile error!
13-10-2014 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks in advance 😛
Re: Profile error!
13-10-2014 6:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've updated the speed profile for you on our side as your line is testing at 80mbps synch - which is smashing. If you haven't got a faster speed already, you'll just need to reset the connection.
The speed cap was caused by an update from your exchange though, probably due to errors on the line, so there's likely an underlying issue we need to look at. I can see that you've raised a fault through the website so I'd definitely monitor the line for now and let them run some more tests later in the week.
Cheers,
Aled
Re: Profile error!
13-10-2014 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
13-10-2014 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
13-10-2014 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
13-10-2014 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you can arrange for Pink Floyd to be Sheffield based that I can definitely get that done for you
davidoneman - your connection seems to be a similar story so I've bumped the connection profile up to 40mbps given that your synch is OK. Again, just reset the connection if you haven't seen a bump up already.
You've also got a fault ticket open so I'd monitor for now and let the Faults Team have a look later in the week.
Cheers,
Aled
Re: Profile error!
13-10-2014 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
13-10-2014 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
13-10-2014 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
13-10-2014 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
14-10-2014 12:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Profile error!
14-10-2014 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page