Profile does not match line sync
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- Profile does not match line sync
29-07-2017 4:45 PM - edited 29-07-2017 4:47 PM
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Hi,
Currently, https://portal.plus.net/my.html?action=stable_rate shows my profile as 68.8Mb. My router is showing my connection as syncing at 75Mb/15Mb.
Could someone please look at this and give my Plusnet profile a bump?
Speedtest.net is currently showing a speed of 66Mb while historically it has always been around the 71/72Mb mark.
Surely my current line speed shown in the member centre should be the same as or close to my actual sync speed? I'd expect a sync of 75Mb to equate to somewhere around 69-71Mb throughput.
Fixed! Go to the fix.
Re: Profile does not match line sync
29-07-2017 4:55 PM
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What does the BT speedtester further diagnostics give for the IP Profile?
On FTTC, the IP profile is usually about 96.8% of the line rate, but on a "Retransmission High" profile, it's a lower percentage, about 91% or 92%.
Re: Profile does not match line sync
29-07-2017 5:26 PM
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Damn, knew there was something I forget to check.
BT Speedtest shows acceptable range of 40-68.98 and shows IP Profile as 68.98Mb - which matches what the member centre shows 68.8Mb. So it seems it's the BT profile that is limiting my connection and causing a 6-7Mb drop between sync and actual speed.
Re: Profile does not match line sync
29-07-2017 5:38 PM
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I think the 68.98Mb profile is correct, it's probably making allowances for the expected loss of throughput from retransmissions on the "Retransmission High" profile.
Re: Profile does not match line sync
29-07-2017 6:29 PM - edited 29-07-2017 6:30 PM
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I used to be Retransmission Low
This is from February this year
"0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off"
I know it's a long time back but this was from the last time I used Speedtest.net
21/12/2015 6:45 PM |
8
|
70.08
|
19.21
|
~ 50
|
Maidenhead
XILO
|
PlusNet
|
|
28/6/2015 2:50 PM |
9
|
69.89
|
17.41
|
~ 50
|
Maidenhead
XILO
|
PlusNet
|
|
21/6/2015 10:28 PM |
11
|
69.00
|
17.41
|
~ 50
|
Maidenhead
XILO
|
PlusNet
|
|
21/6/2015 9:07 AM |
10
|
69.01
|
17.40
|
~ 50
|
Maidenhead
XILO
|
PlusNet
|
|
19/6/2015 9:57 PM |
9
|
69.00
|
17.43
|
~ 50
|
Maidenhead
XILO
|
PlusNet
|
|
16/6/2015 2:19 PM |
16
|
68.40
|
17.42
|
~ 50
|
Maidenhead
XILO
|
PlusNet
|
|
15/6/2015 5:06 PM |
As you can see my line speed has nearly always been 68-71Mb though it did drop to 62Mb for a couple of weeks in February.
31-07-2017 12:29 PM
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Re: Profile does not match line sync
31-07-2017 2:00 PM
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Thanks, that's helped.
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