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Profile does not match line sync

FIXED
Haffoc
Grafter
Posts: 29
Registered: 22-09-2014

Profile does not match line sync

Hi, 

 

Currently, https://portal.plus.net/my.html?action=stable_rate shows my profile as 68.8Mb. My router is showing my connection as syncing at 75Mb/15Mb. 

 

Could someone please look at this and give my Plusnet profile a bump? 

 

 

Speedtest.net is currently showing a speed of 66Mb while historically it has always been around the 71/72Mb mark. 

 

Surely my current line speed shown in the member centre should be the same as or close to my actual sync speed? I'd expect a sync of 75Mb to equate to somewhere around 69-71Mb throughput. 

plusnet.jpg

 

 

6 REPLIES
Community Veteran
Posts: 5,080
Thanks: 440
Fixes: 16
Registered: 10-06-2010

Re: Profile does not match line sync

What does the BT speedtester further diagnostics give for the IP Profile?

On FTTC, the IP profile is usually about 96.8% of the line rate, but on a "Retransmission High" profile, it's a lower percentage, about 91% or 92%.

Haffoc
Grafter
Posts: 29
Registered: 22-09-2014

Re: Profile does not match line sync

Damn, knew there was something I forget to check.

 

BT Speedtest shows acceptable range of 40-68.98 and shows IP Profile as 68.98Mb - which matches what the member centre shows 68.8Mb. So it seems it's the BT profile that is limiting my connection and causing a 6-7Mb drop between sync and actual speed.

 

 

 

 

 

Community Veteran
Posts: 5,080
Thanks: 440
Fixes: 16
Registered: 10-06-2010

Re: Profile does not match line sync

I think the 68.98Mb profile is correct, it's probably making allowances for the expected loss of throughput from retransmissions on the "Retransmission High" profile.

Haffoc
Grafter
Posts: 29
Registered: 22-09-2014

Re: Profile does not match line sync

I used to be Retransmission Low

 

This is from February this year

 

"0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off"

 

I know it's a long time back but this was from the last time I used Speedtest.net

 

 

21/12/2015 
6:45 PM
8
70.08
19.21
~ 50
Maidenhead
XILO
PlusNet
28/6/2015 
2:50 PM
9
69.89
17.41
~ 50
Maidenhead
XILO
PlusNet
21/6/2015 
10:28 PM
11
69.00
17.41
~ 50
Maidenhead
XILO
PlusNet
21/6/2015 
9:07 AM
10
69.01
17.40
~ 50
Maidenhead
XILO
PlusNet
19/6/2015 
9:57 PM
9
69.00
17.43
~ 50
Maidenhead
XILO
PlusNet
16/6/2015 
2:19 PM
16
68.40
17.42
~ 50
Maidenhead
XILO
PlusNet
15/6/2015 
5:06 PM

 

As you can see my line speed has nearly always been 68-71Mb though it did drop to 62Mb for a couple of weeks in February. 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Profile does not match line sync

Fix

I've just updated your profile and dropped your session so you should be able to get higher speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Haffoc
Grafter
Posts: 29
Registered: 22-09-2014

Re: Profile does not match line sync

Thanks, that's helped.