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Profile bump please

dfunked
Grafter
Posts: 182
Thanks: 5
Registered: ‎15-10-2011

Profile bump please

Since moving house it looks like my line speed profile (via https://portal.plus.net/my.html?action=data_transfer_speed) is still stuck on 49.2Mbps, but it should be closer to line speed. (The Openreach engineer got 80/20 on his tests)
I asked for this to be corrected in my house move ticket on Saturday but no action has been taken yet...
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Profile bump please

Hi there
I've just updated that for you now. If you log into your router and disconnect then reconnect your session your speeds should increase.
Alternatively a reboot of the router will have the same effect.
If you're still having issues after this please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: ‎15-10-2011

Re: Profile bump please

Perfect - thanks a million Matthew!