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Profile Update requested

FIXED
JRT
Dabbler
Posts: 23
Thanks: 2
Registered: 30-07-2007

Profile Update requested

Changed over to Fibre from ADSL this morning but my Plusnet profile seems a bit slow to update - it's still showing the old ADSL profile.  The BT speed checker shows 38.71 profile but actual speed is 7.65.  Is it best to wait for the profile to update or can one of the PlusNet folks give it a bump, please?  Many thanks 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Profile Update requested

Fix

If you reboot the router the speeds should pick up.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JRT
Dabbler
Posts: 23
Thanks: 2
Registered: 30-07-2007

Re: Profile Update requested

And so it did!  After re-boot, speeds are now as expected.  Great stuff, many thanks Matthew.

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Profile Update requested

Glad to hear it's sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team