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Profile Sync

dragon2611
Grafter
Posts: 283
Registered: 20-10-2013

Profile Sync

Looks like DLM has been playing with my connection again sync my Syncs upto 77M from 70M and my latency's decreased.
This is about the speed I was getting when I was first installed before DLM decided to up the interleaving for some reason only known to itself  Roll eyes
However I'm not sure if Plusnet's side is in sync with BT as "high speed broadband" in my account shows 68.5Mbit/s
It also shows my old phone number and the previous exchange even though that line was ceased  Undecided
4 REPLIES
Terranova667
Pro
Posts: 1,284
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Profile Sync

The plusnet profile should update automatically but it doesn't always happen or if it does it can take some time, you can call support and they can do it for you or wait for someone on the CRT to do it for you but that may not be until Monday. 
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Profile Sync

From what I can see it's caught up now?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Faizan786
Rising Star
Posts: 152
Thanks: 38
Registered: 31-05-2015

Re: Profile Sync

My profile is dropped to 26 from 38mb, no one changed it yet. out of SLA
joclark
Grafter
Posts: 140
Registered: 09-03-2015

Re: Profile Sync

Hi, was this on a wired or wireless connection?