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Profile Nudge Please

Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Profile Nudge Please

Could someone from CS please update my Current line speed profile?
For a while it has been showing as:-
Current line speed:17.8 Mb

However, my BT IP Profile is 21.36 Mbps, which is spot on for my G.INP active sync speed of 22089 Kbps (i.e. 96.69%).
My connection has been in sync for just over 4.5 days.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Profile Nudge Please

Hi there,
I've just updated the profile to 22000kbps for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Profile Nudge Please

why not use the correct one of 21Mbps  Roll eyes
goldenfibre
Aspiring Pro
Posts: 2,622
Thanks: 50
Fixes: 2
Registered: 01-06-2010

Re: Profile Nudge Please

I think between 21.36Mbps  and 22.00Mbps will make no slightly difference on the plusnet profile.
The same goes to my parents line eg:
BT IP Profile: 72.92Mbps and PN IP: 40.00Mbps (because it was capped to 40/20 product)
Bald_Eagle1
Grafter
Posts: 313
Registered: 24-06-2011

Re: Profile Nudge Please

Quote from: _Adam_Walker_

I've just updated the profile to 22000kbps for you.


Thank you.
That effectively increased my DS throughput speed by almost 4 Mbps