Profile Nudge Please

[#1]

Sync 40000 profile is 34.8 , not sure what 38mb profile is 37.7? 38?

[#2]

I've made the change for you. I've put it on 40Mbit, and it will change down as appropriate automatically.
Drop the session and restart and you'll see the new speeds.

[#3]

37 is that correct ?.. As in drop the PPPOE session not the OR Modem connection ?
Thanks anyway

[#4]

I can't see the actual profile, only the sync rate. It's our side I've changed rather than BT's which so I only needed you to re-auth.

[#5]

Quote

Estimated line speed: There's no speed estimate currently held on your account. Current line speed: 37 Mb

Thats PN profile ? or should it be 38 , not that i don't mind been a long time since i have seen it this high

[#6]

Yes, but I'm unable to change it to 38.

[#7]

Wow no 38mb ? BT Profile is

Quote

Download speedachieved during the test was - 37.47 Mbps For your connection, the acceptable range of speedsis 20 Mbps-38.67 Mbps . Additional Information: IP Profile for your line is - 38.67 Mbps

Quote

Upload speed achieved during the test was - 6.92Mbps Additional Information: Upstream Rate IP profile on your line is - 10 Mbps

Is that a PN system fault then

[#8]

There is, because I've just changed another account to that profile (in my last post). For some reason, not on your account.

[#9]

Can we have a look at this please , i have always wondered why there was no estimate on my account either .

[#10]

Your profile is at 38.6 now from what I can see?
The estimate should be showing now although it will be your estimate for ADSL rather than FTTC.