Profile Issue

[#1]

As requested by @HarryB

@Anotherone Here are the following results you asked for, firstly ticket number

11 Aug 2016
131448471

That's been 5 days now!

BTW Result :- Download speedachieved during the test was - 35.15 Mbps
For your connection, the acceptable range of speedsis 26.65 Mbps-38.07 Mbps .
Additional Information:
IP Profile for your line is - 38.07 Mbps

Upload speed achieved during the test was - 7.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

TBB speedtest :- 33.70mbps DL

7.64 UL

Speedtest result :- 33.42mbps DL

7.75mbps UL

I hope this helps, You already helped me before upgrading my bt modem to correct software so it can recognise g.inp and IP Profile jumped from 36mb DL to 40.99mb DL, but since faults done a change its gone down to 38mb.

Thanks in advance

Hopefully @Chris or @HarryB can look into this tomorrow. Maybe run a GEA test for you. You should clearly be on the 55/10 product which should give throughput result at around 52/9 if your profile were high enough (which yours isn't due to line length), but on Plusnet they often are more typically 49-50/9 at best.
For you, I'd expect throughput nearer 38/9 not a profile of 38 with lower throughput Lips are sealed

[#2]

Actually this post is more relevant where your profile was higher before faults got messing -

I've just had a adjustment done on my profile by faults and it was a disaster, I was originally on 42.99mb DL & 20mb UL.

[#3]

I've just had a adjustment done on my profile by faults and it was a disaster, I was originally on 42.99mb DL & 20mb UL.

[#4]

And there may have been some messing around on the 1st or 2nd of August because -

zishan wrote:
The current Downstream BRAS rate is: 40.99 Mbps
The current Upstream BRAS rate is: 20 Mbps

[#5]

I've been looking in to this and your line appears to be performing as well as expected based on the estimates:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	44	32.4	8.3	6	--	Available	--	--

GEA test:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	39.3 Mbps
Upstream Speed	9.1 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	807.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

As you can see the profile is set to the highest range, so isn't causing any restrictions and the sync speeds are well within the estimate range.

It's unlikely there's going to be any improvement based on this.

[#6]

Thanks for that Chris, the results seem to indicate that's the case. However you may have missed my previous two posts whilst doing the test. There is nothing convincing that indicates good reason for the drops in sync speed other than what's resulted from Plusnet's fiddling.

What does the Radius check show the WP Product Profile as?

There's also this

More evidence of the BS you've been given -

@zishan wrote:
He also said we have 1000 ppl working here and didn't know who the rep was who told me 5pm, lol

You have been told a load of rubbish, each time you speak to an agent , and they access your account , there should be a note on your account,, giving the name of the agent , time and date.

[#7]

@zishan wrote:
He also said we have 1000 ppl working here and didn't know who the rep was who told me 5pm, lol

You have been told a load of rubbish, each time you speak to an agent , and they access your account , there should be a note on your account,, giving the name of the agent , time and date.

[#8]

The workplace profile is at 55Mb/s/10Mb/s so is correct for the line.

There are notes left on the account, quite a lot from different advisors.

Reading them they are all generally consistent saying things such as the sync is within esimates and correct.

So I have no issue with the information provided to the customer as this has been consistent and correct.

[#9]

There is nothing convincing that indicates good reason for the drops in sync speed other than what's resulted from Plusnet's fiddling.

2016-05-29 17:17:42	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		33200	Generic Speed 33200 No Time Out	Speed update by Delta Report
2016-05-28 15:19:02	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		40000	Generic Speed 40000 No Time Out	Manual Change
2016-05-27 22:34:37	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		33800	Generic Speed 33800 No Time Out	Speed update by Delta Report
2016-05-26 11:29:25	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		40000	Generic Speed 40000 No Time Out	Manual Change
2016-03-11 17:32:25	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		38600	Generic Speed 38600 No Time Out	Speed update by Delta Report
2016-03-03 05:23:00	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		37000	Generic Speed 40000 No Time Out	Speed update by Delta Report
2016-02-23 05:27:14	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		37600	Generic Speed 37600 No Time Out	Speed update by Delta Report
2016-01-11 00:35:27	WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability	80000		39200	Generic Speed 39200 No Time Out	Speed update by Delta Report

I'm not sure what *Plusnet Fiddling* you refer to as the profile is still at 80/20 wholesale side so we cannot affect the sync. Also looking at the history of the speed changes of this line, they suggest it's been below 40Mbs sync for quite a long period.

[#10]

I have gone from 40.99mb/20mb to

The current Downstream BRAS rate is: 38.07 Mbps
The current Upstream BRAS rate is: 10 Mbps

This change was done within the first week of August.

I've been on 40.99mb/20 for sometime since updating software for modem for g.inp thanks to @Anotherone help.

But faults told me my profile has been adjusted and will be updated within 24 hours and it showed 38/10.

All I'm asking for is that I get the highest profile possible, I managed to get 43mb speedtests with 40.99 profile and had no issues with service.

Now I'm lucky enough to reach 36/7mb during speedtests.

[#11]

As your line is performing well within the estimates, it's not something we can report as a fault. The sync rate is determined between your modem/router and the cabinet and isn't something we can directly affect.

So although your speed may fluctuate, as long as it's in the estimated range it's not a fault we can report I'm afraid.

But faults told me my profile has been adjusted and will be updated within 24 hours and it showed 38/10.

They would have been referring to the profile on our side, which is set correctly. We cannot alter the BT IP profile on a fibre line.

The line also seems to be quite stable, with the occasional drop but nothing too concerning:

[#12]

So why the change from 40.99 to 38mb?

And also on your graph it shows Low 32 high 44, but my btw shows estimated 26 to 38, should it not be showing est 32 to 44.

It was also very stable with 40.99/20 profile.

[#13]

So why the change from 40.99 to 38mb?

Could be a number of reasons, from crosstalk due to more fibre lines connected to your cab, to a slight degradation in line quality, to REIN or interference.

And also on your graph it shows Low 32 high 44, but my btw shows estimated 26 to 38, should it not be showing est 32 to 44.

Did you check on phone number, postcode or address? The estimates you're seeing are lower than the ones I provided so again you're still well above the low end of the estimate.

[#14]

@zishan Are you saying that the BT DSL Checker now shows 38 - 26?

[#15]

It shows high 44 and low 32.4

But my btw estimate starts from 26 to 38, why can it not show estimate 32.4 low and 44 high

[#16]

Did you check on phone number, postcode or address?

[#17]

i just did a bt dsl check with telephone number, give me a link please on what you talking about and ill check it