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Profile Check

xelap
Newbie
Posts: 5
Registered: 04-02-2013

Profile Check

Hi, I had fibre installed on 7/11 with an estimate of 28-30, BT checker says 30-38 however the line started on a IP profile of 23.46 Mbps and never moved, can this be checked please?
Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 158
Fixes: 55
Registered: 27-04-2007

Re: Profile Check

Hi there,
I've just picked this up and line tests are showing a speed profile mismatch between two of our suppliers systems.
I've reported this with them and it should hopefully be resolved within the next couple of days for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
xelap
Newbie
Posts: 5
Registered: 04-02-2013

Re: Profile Check

Thanks Adam
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 158
Fixes: 55
Registered: 27-04-2007

Re: Profile Check

Hi xelap,
I've just chased the issue with our suppliers who have attempted a remote port reset (which is needed to resolve the issue)
That failed unfortunately so we'll need to progress the issue with an engineer visit.
I'm going to add an update to ticket 95489019 for you about that shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team