Product change
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Product change
12-07-2018 10:28 AM - edited 12-07-2018 10:29 AM
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Hi
Going through a product change which should complete on Monday, should I have the new router by now? the £6.99 delivery charge has debited etc
Re: Product change
12-07-2018 10:50 AM
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Hi there,
Unfortunately the date for your change has been pushed back to the 18th due to engineer availability
I've ordered the router for you manually and we'll get it to you as soon as possible
Re: Product change
18-07-2018 8:22 AM
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I had a email sent to me at 4am today saying the product change has been completed? is this true? the line change with BT was only scheduled for today? (I am still getting the same download/upload speeds)
Re: Product change
18-07-2018 9:17 AM
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The email just means PlusNet's accounting system has been updated. The change to your broadband should happen sometime later today possibly up to midnight.
Re: Product change
on 18-07-2018 11:33 AM - last edited on 18-07-2018 9:48 PM by Mav
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Hi @dave171
I've just checked your order and it is still Committed to modify today. There is nothing which I can see which would give me reason to believe this will not happen.
@RealAleMadrid is correct in saying it could possibly take up to midnight.
Apologies for the timeframe.
Thanks
Moderator's note by Mike (Mav): Tag fixed.
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