Product change complete 14/09/17 but only 1mbp as before. Help please!

[#1]

 Hello,

   Thank you all for your help. Gandalf contacted me again and has informed me I will now be connected on the 23rd Sept. I have also checked on the BT DSL Checker and get the message below, so I am hoping everything is in place.

'There is an open order on your line which is due to complete by 23-Sep-2017.'

Not perfect having to wait another week, but at least it looks like my fibre broadband should be working by next weekend, fingers crossed. I also hope I don't get charged until my service actually starts,

[#2]

I'll see if I can get the order expedited based on the previous failed orders.

I'll update this thread shortly.

[#3]

Good news, your order has been expedited.

The bad news is that it's only brought it forward by 24 hours to the 22nd.

[#4]

Hi Gandalf, Thanks for trying, its better than nothing.