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Product Upgrade

brendonward
Newbie
Posts: 4
Registered: 01-02-2017

Product Upgrade

After 14 months of getting 16Mb my line fault was finally found and my speed went up to the quoted 32Mb Smiley

I always thought my low upload speed of around 2Mb was due to the line fault but after that was fixed I then found out the Fibre is capped at 2Mb.

 

I do a alot of gaming and a bit of streaming and have tried to use 2Mb but it does not cut it while doing both, I looked into upgrading my product to either the 80/20 or 55/10 package, contacted plusnet about this but they refused to let me upgrade.

 

YES I am well aware I will not get higher DL speed that is fine, my sole purpose to upgrade is to get the lousy 2Mb upload cap raised.

 

Been willing to sign a new contract, (current one has 4 months left) it just seems pretty stupid that you will not let me upgrade. Sky and BT are both offering upto 10Mb upload on their low tier fibre products.

 

I am writing this as my last ditch effort (lol) to get something done with my upload speed.

9 REPLIES
RealAleMadrid
Seasoned Pro
Posts: 722
Thanks: 264
Fixes: 11
Registered: 07-07-2009

Re: Product Upgrade

PlusNet in their wisdom, presumably some upper management decision will not let you upgrade to 80/20 if you can't get above 40Mb download estimate so you will have to go to a different ISP (not TalkTalk who also have 2Mb upload) to get a better upload speed. Seems crazy but that's the way it is.

Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Product Upgrade

For users who can't get faster than 40 down but want more than 2 up Plusnet prefer you to find an alternative supplier.

There have been many requests to make the 55/10 package an available option which have always had a negative response (only users who were on the old 40/20 option get 55/10). It would be ideal for someone like you.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MikeBz
Grafter
Posts: 104
Thanks: 6
Registered: 14-09-2012

Re: Product Upgrade

I keep wondering why PlusNet (and other providers) are dragging their feet so much with regard to offering the 55/10 product - maybe because for mainly-download users it renders 80/20 almost redundant thus reducing revenue.

For homeworkers the upload speed is as, or almost as, important as the download speed so 40/2 is useless and 55/10 is marginal.  BTO need to get a bit more with it and offer something like a 40/40.

brendonward
Newbie
Posts: 4
Registered: 01-02-2017

Re: Product Upgrade

I guess my only option is to cancel and go with BT to gain a higher upload cap, would rather stay with Plusnet.It is what it is I guess Sad

ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Re: Product Upgrade

Classic case of the supplier ignoring it's customers and thinking that is good service!

brendonward
Newbie
Posts: 4
Registered: 01-02-2017

Re: Product Upgrade

Seems so, I signed up to sky since the cap is at 10Mb Upload on their 38Mb Package, 8 Days left till the switch over Smiley

Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: Product Upgrade

And so the madness continues! See the last but one section titled Fibre Product Range in this post.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
brendonward
Newbie
Posts: 4
Registered: 01-02-2017

Re: Product Upgrade

Madness is correct, such a stupid practice Plusnet follow. I'm even paying £70 to plusnet to cancel my remaining 4 months lol. They really are outta touch with their customers.

ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Re: Product Upgrade

Yup - they just are not listening to their customers are they?