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Product Change to fibre

FIXED
PeteNW
Hooked
Posts: 5
Fixes: 1
Registered: 13-11-2011

Product Change to fibre

Hi! After discovering an engineer doing impressive looking things to our local and very rural exchange cabinet, he confirmed they were adding 140 odd fibre connections. Several days later showed as "available" with the BT Availability Checker and sure enough was able to do a product change to fibre on the Plusnet web site.

My query is ...as this is a holiday let rental property, fully booked, it's important I know the status of the upgrade. So far I have received no notification or any kind of acknowledgement from Plusnet.

Do they let you know if the product change is in hand, when the fibre router is despatched and the line switch day? 

Thanks in advance

Pete

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Product Change to fibre

Hi there @PeteNW if you private message me with your username I'll be happy to confirm this for you tomorrow.

 

Thank you for your private message.

 

I apologise that you haven't received any notification in regards to your fibre upgrade. I can confirm that this should happen on the 28/03/2017.

 

You will receive an automated email in the early hours of the morning, advising the product change is complete. I'd expect the actual work to be completed within normal business hours.

 

I've ordered your new router now which you should receive next week.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
PeteNW
Hooked
Posts: 5
Fixes: 1
Registered: 13-11-2011

Re: Product Change to fibre

Fix

Hi Anoush

Many thanks for the info and speedy response to my query. 

Pete

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Product Change to fibre

No problems, if there's anything further I can help with just let me know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support