Product Change to fibre

[#1]

Hi! After discovering an engineer doing impressive looking things to our local and very rural exchange cabinet, he confirmed they were adding 140 odd fibre connections. Several days later showed as "available" with the BT Availability Checker and sure enough was able to do a product change to fibre on the Plusnet web site.

My query is ...as this is a holiday let rental property, fully booked, it's important I know the status of the upgrade. So far I have received no notification or any kind of acknowledgement from Plusnet.

Do they let you know if the product change is in hand, when the fibre router is despatched and the line switch day? 

Thanks in advance

Pete

[#2]

Hi there @PeteNW if you private message me with your username I'll be happy to confirm this for you tomorrow.

Thank you for your private message.

I apologise that you haven't received any notification in regards to your fibre upgrade. I can confirm that this should happen on the 28/03/2017.

You will receive an automated email in the early hours of the morning, advising the product change is complete. I'd expect the actual work to be completed within normal business hours.

I've ordered your new router now which you should receive next week.

[#3 · Accepted solution]

Hi Anoush

Many thanks for the info and speedy response to my query. 

Pete

[#4]

No problems, if there's anything further I can help with just let me know.