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Problems with internet

Posts: 18
Thanks: 4
Registered: ‎11-09-2015

Problems with internet

Hi, I've been having problems with my fibre internet.
The last couple of month or so, I've been having multiple daily disconnects from the service, huge latency spikes and various devices that usually connect to the wifi with no problems being stuck 'authenticating' for a day or more. These problems come and go, and the disconnects are usually very brief but enough to disrupt whatever I'm doing online at that time. I get the disconnects and latency through a wired connection to my pc, and the authentication problems through the wifi (I've had these issues with ipads, android phones and various other tablets).
I'm wondering if the router is the issue, since I've had these sort of problems before and it turned out to be the router that was faulty.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Problems with internet

There were a few disconnections earlier in the month but not many recently:

If the regular disconnects are still happening I'd suggest running through the faults checker at and reporting this in to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff