Problems with 40/20 to 50/10 switch
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Problems with 40/20 to 50/10 switch
02-09-2016 10:11 AM
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My 40/20 profile gave me steady speeds in the upper 30's download and 15 or more upload. Plusnet switch to improve profits to 50/10 took a time to set in place, at least the improvement in download speed did. I was pleasantly surprised a couple of days ago when my download speed increased as promised. Checked on BTW diagnostic and my settings were 51.26/10. Within a day they had dropped 14.26/10 and now they are stuck at 31.42/10. So I'm getting a lower upload and a lower download of 8-9 upload and 20-29 download. I was about to renew my annual line rental but I'm holding fire to see what Plusnet faults come up with.
Re: Problems with 40/20 to 50/10 switch
02-09-2016 11:53 AM
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Just a heads up that there seems to be a physical problem, rather than the profile.
Your sync speeds are much shorter than what we'd typically expect. Once the fault is further investigated hopefully we'll look towards a fix.
Re: Problems with 40/20 to 50/10 switch
02-09-2016 11:54 AM
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Still no improvement or Plusnet contact. The strange thing is that when I test on Speedtest.net and Broadband sites I am informed that my ISP is INFONET SERVICE GROUP not PLUSNET.
Re: Problems with 40/20 to 50/10 switch
02-09-2016 11:55 AM
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Thank you MattyC . Why the change in ISP supplier?
Re: Problems with 40/20 to 50/10 switch
02-09-2016 12:04 PM
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It's still under a Plusnet IP address, it's that it's reported under Infonet. Don't worry too much about it.
Re: Problems with 40/20 to 50/10 switch
02-09-2016 8:08 PM
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Sorry to be so suspicious but my problems started when Infonet was reported as my ISP. Are Plusnet using an Infonet server? Hence the Infonet reported ISP. Haven't Plusnet/Bt had problems with Infonet equipment in the not too distant past? This can be checked by switching my IP back to the Plusnet server?
Re: Problems with 40/20 to 50/10 switch
02-09-2016 9:07 PM
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Also with problems on switch from 40/20 to 55/10. Down speed has remained unchanged (32'ish max), and performance if anything worse. Chat with 'Jake'? today and he confirmed I appear to still be on 40 cap. He siad it would be sorted - not yet! This also shown on PN page which quotes '55Mb with range 40 something to 52, actual 40.
I am also getting occasional broadband disconnects and occasional phone crackling. Altogether not impressed!
Re: Problems with 40/20 to 50/10 switch
03-09-2016 11:25 AM
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When I looked at Plusnet speed for me it was set at 21.6 and BT is locked at 31.42 Max. I've been receiving since fibre a steady 34-37 Mbps(wireless) on the 40/20 profile but now 29-30/ 8-9 if I'm lucky. I really feel that not only has Plusnet switched us to 50/10 but also to another piece of poor equipment that BT has probably off loaded on them.
Re: Problems with 40/20 to 50/10 switch
03-09-2016 1:01 PM
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@mikejphillips wrote:
Also with problems on switch from 40/20 to 55/10. Down speed has remained unchanged (32'ish max)
If you were getting 32Mbps when the download was capped at 40Mbps, I wouldn't expect it to increase when the cap was changed to 55Mbps.
You're currently in sync at 48.9Mbps down and 10Mbps up, however it looks like there may be a fault on your line.
I'd recommend raising this at http://faults.plus.net so we raise the fault with our suppliers for you.
@oldjack -
@oldjack wrote:
When I looked at Plusnet speed for me it was set at 21.6
Sorry to see that had dropped down to an ADSL cap in error. I've corrected that now to a more appropriate figure for your sync speed.
Having said this, your sync speed is lower than your estimates, so I think you've done the right thing raising a fault so we can investigate further.
Re: Problems with 40/20 to 50/10 switch
03-09-2016 2:13 PM
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Thanks, Harry. After my !second! go at 'CHAT' trying to get my profile raised to 55 I succeeded thanks to 'Liam'. Still trying to find out why 'Jack's' assurances of a reset yesterday did not happen! I now have a marked improvement in download - hopefuly DLM will not spoli that! - and speeds are now 'satisfactory'.
Next issue to crack is occasional noise on the phone line (inc in the master socket)...... I cannot see how I can 'prove' an occasional' noise to any engineer unless it happens while he/she is there?
Re: Problems with 40/20 to 50/10 switch
04-09-2016 12:03 PM
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My Plusnet speed changed to 32.2 Mbps which is still well below what is was on the original server. I believe that there are engineering works scheduled for Monday morning ,I hope this means we are being switched back to the Plusnet server. I noticed on on test that my latency was sky high and I believe that is linked with packet loss. The competition suggests speeds of 44-57 with a minimum of 36-39 worst case. Come on Plusnet you don't want to become a TalkTalk, do you?
Re: Problems with 40/20 to 50/10 switch
04-09-2016 7:13 PM
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It is Packet loss of 50% that is stopping my internet experience since I was changed last Monday.
Re: Problems with 40/20 to 50/10 switch
04-09-2016 9:56 PM
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how did you get your profile bumped to the new speeds?
i talked with a very stubborn rep that insisted that i was getting the highest speed my line was capable of... which is up to 38 and up to 9, the same speed i've gotten since i purchased this FTTC package 2 years ago - which is generally 35/5 and hovers up or down 1
he told me that my speeds would not go up even though plusnet emailed me stating so
Re: Problems with 40/20 to 50/10 switch
04-09-2016 10:10 PM
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Two 'CHAT' sessions - first 'Jack' (Friday) assured me I was stuck at 40 and he would 'sort it'. Second 'Liam' (Saturday) did the same and sent me a copy of the new profile. I asked he escalate this as a complaint as to why the first request was not actioned and I have been 'assured' a manager will look into this tomorrow.
'HarryB' here seems to get onthe case?
Re: Problems with 40/20 to 50/10 switch
04-09-2016 10:12 PM
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funny, the bloke i spoke to said plusnet had no way of changing my "estimated speed" which was 32-45 according to him... but then they can update profiles? why didn't he just do that for me?
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