Problems accessing ocado.com - anyone else?

[#1]

Quote

64 bytes from 91.206.0.216: icmp_seq=8 ttl=52 time=89.849 ms Request timeout for icmp_seq 9 Request timeout for icmp_seq 10 Request timeout for icmp_seq 11 Request timeout for icmp_seq 12 Request timeout for icmp_seq 13 64 bytes from 91.206.0.216: icmp_seq=14 ttl=52 time=84.330 ms Request timeout for icmp_seq 15 64 bytes from 91.206.0.216: icmp_seq=16 ttl=52 time=91.158 ms Request timeout for icmp_seq 17 Request timeout for icmp_seq 18 Request timeout for icmp_seq 19 Request timeout for icmp_seq 20 64 bytes from 91.206.0.216: icmp_seq=21 ttl=52 time=87.689 ms 64 bytes from 91.206.0.216: icmp_seq=22 ttl=52 time=90.716 ms Request timeout for icmp_seq 23 Request timeout for icmp_seq 24 64 bytes from 91.206.0.216: icmp_seq=25 ttl=52 time=85.568 ms 64 bytes from 91.206.0.216: icmp_seq=26 ttl=52 time=86.260 ms

And

Quote

waiting for traceroute to complete - it's taking a while.

EDIT: sometimes pages load instantly - other times they "spin" for ever. Refresh normally completes.
Traceroute seems to have given up.

[#2]

Fine from here...
Pinging 91.206.0.216 with 32 bytes of data:
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=11ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=14ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=14ms TTL=52
Reply from 91.206.0.216: bytes=32 time=17ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=11ms TTL=52
Reply from 91.206.0.216: bytes=32 time=11ms TTL=52
Reply from 91.206.0.216: bytes=32 time=14ms TTL=52
Reply from 91.206.0.216: bytes=32 time=11ms TTL=52
Reply from 91.206.0.216: bytes=32 time=14ms TTL=52
Reply from 91.206.0.216: bytes=32 time=13ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=11ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=11ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Reply from 91.206.0.216: bytes=32 time=12ms TTL=52
Ping statistics for 91.206.0.216:
    Packets: Sent = 22, Received = 22, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 17ms, Average = 12ms

[#3]

yup I'm seeing it think it could be related to this https://community.plus.net/forum/index.php/topic,140975.0/topicseen.html

Quote

traceroute to www.ocado.com (91.206.0.216), 64 hops max, 52 byte packets 1  192.168.1.254 (192.168.1.254)  1.836 ms  2.384 ms  2.494 ms 2  lo0.11.central11.pcl-bng01.plus.net (195.166.130.139)  17.186 ms  18.219 ms  17.096 ms 3  irb.11.pcl-cr01.plus.net (84.93.249.97)  18.498 ms  18.171 ms  81.600 ms 4  ae1.ptw-cr01.plus.net (195.166.129.0)  18.359 ms  17.997 ms     ae1.ptw-cr02.plus.net (195.166.129.2)  18.379 ms 5  * ae1.ptw-cr01.plus.net (195.166.129.0)  20.961 ms * 6  linx-gw2.router.ntli.net (195.66.236.22)  18.668 ms     brnt-bb-1a-ae14-0.network.virginmedia.net (212.250.14.201)  19.370 ms * 7  * * *

[#4]

it's fine via VPN btw.

[#5]

I have been having this problem for months on various websites.

[#6]

Currently on pcl-bng04
Tracing route to www.ocado.com [91.206.0.216]
over a maximum of 30 hops:
 
1     1 ms    <1 ms    <1 ms  192.168.5.254
 2     8 ms     9 ms     9 ms  179.core.plus.net [195.166.130.179]
 3     9 ms     8 ms     8 ms  irb.12.pcl-cr02.plus.net [84.93.249.114]
 4    11 ms    10 ms    13 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
 5     9 ms     9 ms    10 ms  linx-gw2.router.ntli.net [195.66.236.22]
 6    10 ms     9 ms    21 ms  brnt-bb-1a-ae14-0.network.virginmedia.net [212.250.14.201]
 7     *        *        *     Request timed out.
 8    10 ms    10 ms    10 ms  popl-core-2b-ae14-0.network.virginmedia.net [62.254.42.10]
 9   125 ms   224 ms   253 ms  popl-lam-4-tenge21.network.virginmedia.net [62.255.81.246]
10    14 ms    14 ms    11 ms  host-86-28-16-17.not-set-yet.virginmedia.net [86.28.16.17]
11    13 ms    11 ms    16 ms  91.206.0.6
12    11 ms    11 ms    11 ms  www.ocado.com [91.206.0.216]

[#7]

An hour or so later it was fine again.