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Problem with streaming

Feisar
Newbie
Posts: 5
Registered: 18-03-2016

Problem with streaming

Hi,
For many weeks now there as been an issue with streaming content, whether it be youtube, twitchtv, crunchyroll or even bbc iplayer. It would slow down and have a choppy experience, however the net speed is unaffected and downloading files goes at the usual max speed.
I've tried changing DNS servers to no avail so we can rule that out. Will I have to report via ticket or can a member of staff on here check my line, as this is driving me nuts trying to figure out.
Thanks in advance.
6 REPLIES
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Problem with streaming

I'm guessing this is over wireless, also what router do you have?  Smiley
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Feisar
Newbie
Posts: 5
Registered: 18-03-2016

Re: Problem with streaming

I'm afraid it is not wireless, but on a wired connection and this problem is affecting each computer conencted.
My router is a Linksys WRT1900AC, I've had the same config since last may with only issues since the end of Feb, I waited this long as there was planned maintenance but thats been and gone.
Feisar
Newbie
Posts: 5
Registered: 18-03-2016

Re: Problem with streaming

Ok now my speeds just hit an all time low :/ I usually get around 60 on average.
Feisar
Newbie
Posts: 5
Registered: 18-03-2016

Re: Problem with streaming

Speed as gone back to normal but the streaming problem still persists. Due to the lack of anyone getting back to on the forums, I'm just going to report a fault via the member area. Doubt anything will be done till Monday though due to the weekend. ¬_¬
Edit: Ok how do we actually report a fault without phoning up? swear there used to be something on the site but I cannot find it.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Problem with streaming

Hello there. You can report a fault by completing the broadband troubleshooter at http://faults.plus.net and our faults team will be in touch within 24-72 hours depending on the results of the testing.
Hope this helps
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Feisar
Newbie
Posts: 5
Registered: 18-03-2016

Re: Problem with streaming

Thanks Anoush, that was the link I was looking for. Smiley
mav:quote