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Problem with phone line affecting download speed
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Problem with phone line affecting download speed
03-09-2015 5:13 PM
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Ive been a fibre customer for a couple of months now, getting download speeds of about 28meg
Had a problem with my phone line since saturday and my download speeds dropped to about 6meg which I assumed may be linked to the phone line problem.
The phone line is now fixed so how long should it take to get my old speed back?
Thanks
Had a problem with my phone line since saturday and my download speeds dropped to about 6meg which I assumed may be linked to the phone line problem.
The phone line is now fixed so how long should it take to get my old speed back?
Thanks
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Re: Problem with phone line affecting download speed
04-09-2015 4:23 PM
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Hellooooooo?
Anyone?
Anyone?
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Re: Problem with phone line affecting download speed
04-09-2015 4:25 PM
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You need to carry out a full BT speedtest with further diagnostics and check the Plusnet current line speed http://community.plus.net/forum/index.php/topic,96155.0.html
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Re: Problem with phone line affecting download speed
04-09-2015 4:29 PM
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Description Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location LN
Sync Status In Sync
Downstream Speed 28.0 Mbps
Upstream Speed 2.0 Mbps
Your line is in sync again at 28Mbs and the profiles are set to match correctly. However the test I've just been through is showing a potential fault still, so if you're experiencing any issues I'd suggest reporting to us at https://faults.plus.net
Main Fault Location LN
Sync Status In Sync
Downstream Speed 28.0 Mbps
Upstream Speed 2.0 Mbps
Your line is in sync again at 28Mbs and the profiles are set to match correctly. However the test I've just been through is showing a potential fault still, so if you're experiencing any issues I'd suggest reporting to us at https://faults.plus.net
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Problem with phone line affecting download speed
04-09-2015 4:50 PM
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Thanks for the replies.
Just done a speed test, its showing between 19 and 21 now so much improved on yesterday.
I'll try again over the next few days to see if it gets back to the 28ish that I had before
Ta
Just done a speed test, its showing between 19 and 21 now so much improved on yesterday.
I'll try again over the next few days to see if it gets back to the 28ish that I had before
Ta
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