Problem with new Plusnet install
To be fair, although it is Plusnet's responsibility, it isn't their fault. They correctly ordered a new line and the idiot OpenReach engineer swiped your existing Sky line instead of giving you the new line. No matter which ISP you went to (with the exception of Virgin Media cable) you'd still be at the mercy of OpenReach. He should have checked and found there was a dial tone on the line before he did anything with it!
I also wonder why, when the engineer was with you, you didn't question why a new line didn't give you a new telephone socket. It should have been obvious at the time that if the 'new' service was on the same socket as you had been using your old Sky service would be killed!
I also wonder why, when the engineer was with you, you didn't question why a new line didn't give you a new telephone socket. It should have been obvious at the time that if the 'new' service was on the same socket as you had been using your old Sky service would be killed!
