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Problem with house move

Posts: 1
Registered: ‎28-06-2017

Problem with house move

Hello have two issues here with the house move
1) been charged while I have had no service for around 14days

2) new line installed and bt man said I need a openreach router or it dont work I explained the router is vdsl2 so the openreach not needed. However he left me with a phone socket with a dsl spilitter built in pluged both in the router was flashing orange amber so tried the old way and all im.getting is a solid orange light with a red flashing broadband light

Should of been activated yesteraday but nothing is working tried rebooting router no.luck
Plusnet Help Team
Plusnet Help Team
Posts: 9,627
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: Problem with house move

Hi there,


It's standard process to provide a refund of any downtime during a house move, once the house move completes. I've just done that for you now and replied to the ticket on your account.


I can see that since making this post you're back online?


Let us know if you have any further problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team