Problem with Plusnet hub

[#1]

I had a few issues with my Plusnet Hub so decided to reset it using a pin at the back.

Since its come back on I cannot access the internet.

The router is connected and the light is blue at the front however I'm just getting sign in each time I try to connect and a question mark at the side of the Wi-Fi on my mobile devices.

I'm currently away from home until later this afternoon but the router is on , any help would be greatly appreciated.

[#2]

Just to add I tried resetting it twice but with no joy.

[#3]

Any suggestions ?

[#4]

Did you re-enter your username@plusdsl.net and password in the settings?

[#5]

Sorry to hear you've had issues with your connection.

I can see you've been in touch with us over the phone and you're back up and running now?

[#6]

Yes excellent support over the phone. Thanks to those who responded we are back online now.

[#7]

Glad to hear that!

Let us know if you need any further assistance.