cancel
Showing results for 
Search instead for 
Did you mean: 

Problem with Fibre Port/Broadband Line

gcpatty
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-08-2017

Problem with Fibre Port/Broadband Line

Hi there,

Just received a Hub One router on August 26th and engineer set up the line the day before. However, our fibre port was supposedly not working in the green cabinet.

BT openreach have since been working on it and by their absence recently it seems to be fixed and their website confirms that there are no faults.

I received a message later on the 25th saying the line ready to activate but after plugging the it into wall the orange light flashed and a red broadband light stayed stil red (not flashing).

Any solution or idea of who to contact?

Many thanks!

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,631
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Problem with Fibre Port/Broadband Line

Hi there,

 

the 25th looks like the date we placed the order rather than being the due date, that's the 1st (tomorrow as it stands) so apologies if there was any confusion on our part.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gcpatty
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-08-2017

Re: Problem with Fibre Port/Broadband Line

Hi there,
Thanks for the reply. Just to confirm the 1st will be the activation of the line (as it stands) and everything should be normal from then?
Plusnet Help Team
Plusnet Help Team
Posts: 9,527
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: Problem with Fibre Port/Broadband Line

Yep, that's right. Whilst at this point we don't foresee anything going wrong, delays can happen but hopefully you're up and running then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
gcpatty
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-08-2017

Re: Problem with Fibre Port/Broadband Line

Thank you very much for your help, I'll let you guys know if there is any further issues