Problem migrating from sky to plusnet
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Problem migrating from sky to plusnet
18-03-2015 7:51 PM
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Re: Problem migrating from sky to plusnet
18-03-2015 8:15 PM
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Re: Problem migrating from sky to plusnet
18-03-2015 8:22 PM
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Mark
Re: Problem migrating from sky to plusnet
19-03-2015 12:18 PM
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Re: Problem migrating from sky to plusnet
21-03-2015 7:46 PM
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Quote from: Matthew When we're checking your line we're getting a message I've never seen before.
I've flagged this up to one of our Prov guys to take a look.
Ok, thanks, Matthew.
Do you know if plusnet received the new mac code that Sky had given me?, that i put in a reply to a plusnet text message that they sent me?
Thanks.
Re: Problem migrating from sky to plusnet
21-03-2015 8:32 PM
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Re: Problem migrating from sky to plusnet
22-03-2015 1:35 PM
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dick:quote
Re: Problem migrating from sky to plusnet
23-03-2015 8:17 PM
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Re: Problem migrating from sky to plusnet
24-03-2015 2:35 AM
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Re: Problem migrating from sky to plusnet
26-03-2015 7:24 PM
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Re: Problem migrating from sky to plusnet
26-03-2015 7:34 PM
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Will a plusnet staff member PLEASE tell me about the status of the migration problem that was at issue?
I need to know ASAP if it has been resolved, if it has not i will not be going through with the migration, i said this personally to the female CS person on the phone when she first informed me of this issue, She said she just needed 48hrs to resolve this .. and if she could'nt, she said she would initiate the cancellation
Now, will a plusnet staff member PLEASE tell me if this issue has or has not been rectified.
If it has not been rectified then PLEASE cancel the migration, i simply cannot be with out my internet connection for even the smallest amount of time, not for any reason, never mind installing new lines etc...It's simply not going to happen, Thankyou
Re: Problem migrating from sky to plusnet
27-03-2015 9:01 AM
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Really sorry for the lack of updates on here. Your orders have been replaced and are now progressing fine. We will all be good to go for 02/04/15. I'll update your account to reflect this shortly.
Matty
Re: Problem migrating from sky to plusnet
27-03-2015 7:25 PM
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However, Can you ( or any other Plusnet staff member reading this ) fully confirm then, that the original problem with the Sky tag on the line has been fully resolved?, the one which was quoted in this thread from Matthew Wheeler as " When we're checking your line we're getting a message I've never seen before. " and that there will be NO problems whatsoever relating to the original sky problem when my line goes live on the 2/4/15?..I need a "yes" as an answer...not a "no" or "don't know"..If you can't say yes i need to cancel .
I'm sorry i have had to put it like this in this thread but i have been messed about and bull******d with different plusnet staff over this..
Re: Problem migrating from sky to plusnet
30-03-2015 1:40 PM
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" Dear Mr Slaney, Your fibre order has now been placed and I have provisionally booked the appointment for02/04/2015 between 8 AM and 1 PM. If you need to change this appointment time please let us know with at least 2 working days notice by calling 0800 432 0200 or replying to the online ticket. Order reference:3-112892767734 "
Now what type of answer is this?...and WHAT is this appointment??.....Appointment for what exactly???..there's never been any mention ever of any appointments!....I'm at work on the 2nd...What the hell is going on?
Plusnet, please give me a full explanation ASAP...
Re: Problem migrating from sky to plusnet
30-03-2015 2:16 PM
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I have a very bad feeling about your migration however as it is very likely that BT will assume you already have a modem and just swap over the connection without visiting you. PN need to make it clear to BT that you do need a visit as you do not have a suitable modem - You can't re-use the Sky all in one router/modem.
I'd suggest calling PN to re-arrange the appointment and make sure the order noted explicitly say that you need a modem to be supplied.
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- Re: Problem migrating from sky to plusnet