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Pro Add-on Query

Malachor
Grafter
Posts: 35
Registered: 15-04-2015

Pro Add-on Query

Hi All,
We have the unlimited fibre package (~39mb) and noticed that, during peak times (5pm-10pm), our streaming of movies via Netflix/Prime etc. is extremely slow compared to earlier/later in the day.  Having read your traffic management/speed guides and related articles, I opted for the pro add-on to help prioritise our connection and hopefully speed things up.  I only added the package yesterday but had confirmation that it was active and things should improve, but I can confirm streaming is still extremely slow. 
For info:
Streaming devices physically connected via Ethernet cable
BT Speed Test shows correct download speed of 36~40mb.
Would someone be able to clarify if, when this package is active, it should help with streaming issues? If not, I'll cancel it and save myself £5 a month if it's not going to help.
Many thanks
Mal.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Pro Add-on Query

no it won't
Starmans
Grafter
Posts: 82
Thanks: 5
Registered: 03-03-2015

Re: Pro Add-on Query

Is the streaming via Wifi?
ricke17
Grafter
Posts: 412
Thanks: 5
Registered: 19-01-2015

Re: Pro Add-on Query

I binned the add on as it made no difference with my streaming
Fibre Broadband 80/20, Netgear D7000
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Pro Add-on Query

The pro add on will only make a difference on ADSL connections not Fibre
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Pro Add-on Query

Not correct!
Pro doesn't make a difference on any of the Unlimited products* as they give line speed all day on all protocols.
It WILL make a difference to things like Plusnet Extra Fibre.

* One exception to this is the version of Unlimited sold during 2009
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
leader
Grafter
Posts: 261
Registered: 02-02-2013

Re: Pro Add-on Query

Unless under  abnormal load conditions (plan B & C) ?