Pro Add On charge
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Pro Add On charge
03-07-2017 10:56 PM - edited 03-07-2017 11:00 PM
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hi here now that plus.net have dropped there traffic prioritisation on the /28/6/17 29/06/17 do i still have to pay £5.00 for the pro add on our will this be another way to get more money /
Re: Pro Add On charge
06-07-2017 9:07 PM
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it seems no one from plus net wants to say any thing are well so i have to keep paying i hope not i dont think prioritisation has been fully removed
Re: Pro Add On charge
07-07-2017 12:28 AM
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If you want to retain the Pro Add-on I expect it remains chargeable. However you have the option of cancelling it to save the £5pm.
Re: Pro Add On charge
07-07-2017 12:26 PM
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Re: Pro Add On charge
07-07-2017 12:42 PM
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@Gandalf a question ? if a customer is having problems and can prove its because of traffic prioritisation , and the way to fix this is the Pro add on .
Would PN still charge £5 a month to fix his connection ?
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Re: Pro Add On charge
07-07-2017 3:56 PM
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So far we've had no reports that the removal of traffic prioritisation is actually causing an issue.
However, if it's proven that the removal is having a negative impact on a customer's connection, then as a gesture of goodwill we will apply this free of charge for 12 months. It'll be assessed on a case by case basis.
Re: Pro Add On charge
07-07-2017 8:34 PM
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so if i remove it and find problems how do i proof it ???? will try to see when i remove it before next billing time there agian proof and how do i do that ?
Re: Pro Add On charge
07-07-2017 9:58 PM
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A subsidiary question. Now that Plusnet has removed the TP service on the grounds that it no longer needed, will Plusnet be reviewing all of the customers currently paying for Pro Add On and offering the option to get a refund from the time that the Pro Add On was agrred to be uneccessary?
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Pro Add On charge
08-07-2017 12:06 AM
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@firebird1000 wrote:
so if i remove it and find problems how do i proof it ????
When you originally added it, what prompted you to do this? Were P2P downloads taking longer than you desired because others in the household were taking excessive bandwidth on things like streaming?
Can you demonstrate the situation now, then repeat after removal?
Anoush provided a link for cancelling the Pro Add-on https://www.plus.net/AddOns.html. Cancellation should take effect immediately with a pro-rated refund on your next bill. This shouldn't matter if staff provide the Pro Add-on for free but if you want to turn it on again yourself wait until the refund billing date is past to avoid confusing the billing system.
Re: Pro Add On charge
08-07-2017 11:11 PM - edited 08-07-2017 11:13 PM
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hi why do you think i use p2p downloads is this an auto response to say i do as you can check on my use the only p2p was my son on steam network and not only like 1gb or 2gb so that would not be the prob / and i do a lot of streaming but my son does a lot more gaming so forget p2p ????
Re: Pro Add On charge
09-07-2017 5:37 AM
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No-one thought you used P2P.
You probably never actually needed the Pro add-on previously with Plusnet's default traffic prioritisation.
Re: Pro Add On charge
09-07-2017 6:55 PM
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@firebird1000 wrote:
hi why do you think i use p2p downloads is this an auto response to say i do as you can check on my use
I've no idea whether or not you use P2P. As a fellow customer I have no access whatsoever to your account information - only staff have that and I am not staff.
The only reason I mentioned P2P is that generally it is seen as a lower priority protocol compared with streaming and browsing and the traffic management previously in place reflected that. The Pro Add-on made the priority of all of those equal which suited they way some households used their connection.
Based on what you described I don't think that applied in your case.
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