Pro Add On - NOT requested
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Pro Add On - NOT requested
23-01-2017 10:11 AM - edited 23-01-2017 10:13 AM
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Errmmm... Why I have just received an email saying Pro Add On is now active when to the best of my knowledge (and I'm the only one in my household who has access to my account) I have never requested it?
I have never seen the page the link takes me too before!
Re: Pro Add On - NOT requested
23-01-2017 10:43 AM
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I wont be able to help with anything about your account but...
I have never seen the page the link takes me too before!
Is the email definately a genuine email from plusnet? If the email has your username in it then its legit.. otherwise it could be a phishing attempt? Just wanted to make sure this isn't the case!
Does the pro addon appear in the member center when logged in? If it does then this could be an error on our system and one of the community guys will be able to clear this up for you.
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Re: Pro Add On - NOT requested
23-01-2017 10:54 AM
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Yes it has my user name and addresses me by my first name.
When I said it haven't seen the page before I meant because I have never looked for or at any add-ons for my account.
I can't see it in the member centre but actually not sure where to look for it.
Re: Pro Add On - NOT requested
23-01-2017 10:56 AM
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Re: Pro Add On - NOT requested
23-01-2017 11:16 AM - edited 23-01-2017 11:46 AM
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Hello @Mayfly I'm sorry to hear of this.
I'm just looking into this now for you.
Thanks for your patience.
It looks like an system error on our side that the Pro Addon was added to your account. I can see that it's since been resolved, and we'll make sure that you're not charged anything pro rata for it.
Apologies for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Pro Add On - NOT requested
23-01-2017 3:39 PM
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No problem Anoush, faults occur, so long as it's sorted now.
Thanks.
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- Re: Pro Add On - NOT requested