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Price increase leaving question

Traceyj
Newbie
Posts: 1
Registered: 28-04-2018

Price increase leaving question

I received the email on 3rd April saying plusnet prices are going up, and that if I decided to leave plusnet no early cancellation charges would apply if I responded to the email within 30 days. Today (28thApril), I called plusnet to cancel, only to be told this email was sent on 23rd March and I only had 28 days to reply. Has anyone else had this problem?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Price increase leaving question

Hi there.

I've had a look into this and responded via your account by e-mail too.

Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team