Potentially high SNR
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- Re: Potentially high SNR
04-06-2021 11:04 AM
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Hi - Can I kindly request that a CS rep take a look at my line/ Profile and perhaps run a GEA test
Many in this forum would no doubt kill for my current 66mb d/l and 18-19mb upload ( speeds as per Fast.net ) so apologies to those struggling with speeds .
My SNR appears to be higher than historic figures - Hub stats ( taken a few min ago ) attached ( BT Business hub) - it was suggested that my Line might be banded ! ( previous achievable line speeds have been circa 72-75mb d/l ( admittedly some time ago ) and SNR figure had been stable at 6.0 for d/l it's now showing as 8.8 !
Many thanks
Fixed! Go to the fix.
04-06-2021 2:01 PM - edited 04-06-2021 2:01 PM
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Thanks for your post @moansalot
A throughput of 66mbps is about right for your sync speed of 74mbps, because there's retransmission high enabled on your line, which takes a chunk of your speed unfortunately, bringing the line speed down to 70mbps.
Your line's banded though at 74mbps so I've arranged for this to be removed within the next 3 working days.
Let us know how it goes. I've attached our testing below as well:
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted] |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 70.8 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 425.0 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Good | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | No Impact Observed | ||||
Interference Duration Longest Occurrence | ;00:00to23:45 | ||||
Interference Location | Customer Premise | ||||
Interference Observed In Days | 14 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream traffic detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-74M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2021-05-22T14:00:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 73.9 Mbps | 73.9 Mbps | 73.9 Mbps |
Up Stream Line Rate | 19.9 Mbps | 19.9 Mbps | 19.9 Mbps |
Up Time | 3.0 Sec | 900.0 Sec | 888.8 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2021-06-04T12:34:29Z | 2021-06-04T12:49:29Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: Potentially high SNR
04-06-2021 2:46 PM
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@Gandalf - Thanks for the prompt reply - I'll keep a check on this over the next few days with fingers crossed -
For info note on the GEA test results you posted there is a mention of regular interference detected / customer premise !
I have only recieved one drop of service - green light on hub (that I have noticed which was yesterday morning) otherwise and all testing done with Ethernet direct to the hub ( which is permamently connected to the test socket and has been for sometime ) - so not sure where the regular interference that was detected is coming from - mmm
Thanks Paul
Re: Potentially high SNR
04-06-2021 3:18 PM
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Re: Potentially high SNR
05-06-2021 6:55 PM
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@moansalot wrote:
so not sure where the regular interference that was detected is coming from - mmm
Hi Paul,
It could be coming from a multitude of sources!!
If there is local interference you are only going to identify that by micro monitoring your router. If it is the Plusnet Hub One (which is a BT Hub 5A) then the appropriate version of Router stats (link below) might be useful.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Potentially high SNR
08-06-2021 4:51 PM
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Many thanks for the info / assistance - looks like the changes made by Gandalf have kicked in d/l SNR is now 6.1 - which seens to have added a couple of mb to my d/l speeds which is always useful - will keep monotoring my stats - will let you know if any problems arise.
Will lookinto that Router stats software you mentioned @Townman - FYI my router is not the Plusnet Hub One - it is a BT 6 - type A Business hub - which fingers crossed has worked well
Re: Potentially high SNR
08-06-2021 4:56 PM
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Thanks for getting back to us @moansalot
Awesome, I'm glad to see your speed has improved now.
Let us know if there are further issues or anything else you'd need help with.
P.S. I hope neither you nor @Townman mind but I've asked the mods to move the fix to me.
Re: Potentially high SNR
11-06-2021 10:04 AM
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Update
D/l as per Fast.com d/l now 73mb up 20mb and snr is now 7.1 d/l
finally backto original speeds ( that i signed up /pay for ) after almost a year in the low 60's d/l
Cheers
Re: Potentially high SNR
11-06-2021 10:11 AM
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Nice! Cheers for the update @moansalot
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