Potential for Sky yo +Net to go wrong!!
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Potential for Sky yo +Net to go wrong!!
08-12-2014 7:48 PM
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Before leaving, some processes were put in place on ticket #94780970. Adam did say on Linn's goodbye thread to drop him a line if things need a nudge, but he hasn't been online since the 5th, so I am going to nudge on here.
My ticket states:
Quote I have placed the simultaneous phone and fibre order for you and booked the appointment for 11/12/2014 between 1 PM and 6 PM.
I have been following the order in my order tracker and have seen this today:
Quote Your broadband order should complete on 12th Dec 2014 - After 12pm. Please note that this date can sometimes change. We'll let you know if this happens.
So when did this date change? I have received no notification from +Net that the date has changed, I was lucky that I saw it in the Member Centre.
How will this affect my simultaneous provide? We have already had a letter from Sky telling us that our services are moving to a new provider and due to cease on the 11th. What is the likelihood of Sky cancelling our services before the transfer of fibre and number are complete?
I am out of the Country from Wednesday, so it is quite an important thing to be resolved for me as we will have a house sitter.
Thanks
Mark
Re: Potential for Sky yo +Net to go wrong!!
08-12-2014 7:51 PM
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Re: Potential for Sky yo +Net to go wrong!!
08-12-2014 7:54 PM
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Mark
Re: Potential for Sky yo +Net to go wrong!!
10-12-2014 8:08 PM
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Thanks
Mark
Re: Potential for Sky yo +Net to go wrong!!
10-12-2014 9:27 PM
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Hope that make sense.
For info:
The OR modem completes the Physical link to the Road side Cabinet - connecting over the xDSL Protocol Suite. The Plusnet Router (or your own kit) brings up the logical connection (PPPoE) to the Plusnets Radius box and hence completes all layers of the connection (and hopefully works :))
Re: Potential for Sky yo +Net to go wrong!!
12-12-2014 8:44 AM
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Quote Unfortunately, there's been a delay to the order for your telephone service.
We'll contact you again once we have more details about this.
As I am out of the country until Tuesday, I can't check anything. Can you tell me what the problem is/ was?
I also got an email yesterday saying a OR engineer would call. Linn confirmed to me that as an existing fibre supplied address the OR engineer wouldn't be needed.
Thanks
Mark
Re: Potential for Sky yo +Net to go wrong!!
12-12-2014 10:40 AM
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I've just had a word with our suppliers and they've advised that the order should be closed off by the end of play today.
The actual services should be working but either way when your back on Tuesday everything should be working.
If you have any further questions please let us know.
EDIT
Actually look like both orders have just completed and your connection is now online.
Re: Potential for Sky yo +Net to go wrong!!
13-12-2014 7:56 AM
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Thanks
Mark
Re: Potential for Sky yo +Net to go wrong!!
13-12-2014 11:50 AM
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Re: Potential for Sky yo +Net to go wrong!!
14-12-2014 3:01 PM
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Thanks for the help peeps.
Mark
Re: Potential for Sky yo +Net to go wrong!!
15-12-2014 9:58 AM
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