Postcode SO45 no internet
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Postcode SO45 no internet
17-12-2019 2:24 PM
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Re: Postcode SO45 no internet
17-12-2019 2:54 PM
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Try and find out if they're on the same Exchange as yourself. You can check which one you're on by putting your landline into the BT line checker or someone else's.
Sounds like either an Exchange or a cab issue.
Re: Postcode SO45 no internet
17-12-2019 3:00 PM
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Re: Postcode SO45 no internet
17-12-2019 6:50 PM - edited 17-12-2019 6:50 PM
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Is there a fault at the exchange? Nothing is showing on BT exchange status pages nor the plusnet service status but a lot of broadband users in the area are affected (not just plusnet).
Re: Postcode SO45 no internet
17-12-2019 6:55 PM
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You could see what Zen knows here.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Postcode SO45 no internet
17-12-2019 7:21 PM
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Re: Postcode SO45 no internet
18-12-2019 3:58 PM
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Hey @cjags,
Thanks for reaching out to us.
I'm sorry to read that your services were not working Tuesday evening and I apologise for the frustration caused.
I can see from your connection logs you had no broadband service until early Wednesday morning, this looks to have been an outage at the exchange. Please get back in touch with us if you need further assistance or you notice drops in connection becoming more frequent.
Thanks.
Re: Postcode SO45 no internet
18-12-2019 4:49 PM
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Hi. The internet came back online early this morning.
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