Post OR work

[#1]

Following on from OR's work on the street box, please can I request a GEA report.

Thanks

[#2 · Accepted solution]

Hi @dws1000,

I've run a GEA test and here is the result:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	22.2 Mbps
Upstream Speed	2.6 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	1509.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream 3dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2019-02-24T14:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	21.9 Mbps	22.2 Mbps	22.0 Mbps
Up Stream Line Rate	2.4 Mbps	2.5 Mbps	2.4 Mbps
Up Time	0.0 Sec	900.0 Sec	843.2 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-03-09T14:18:37Z	2019-03-09T14:33:37Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Please let us know if you're experiencing any problems with your connection at the moment or if there's anything else that you'd like to discuss.

[#3]

@EmilyD 

Thanks.

Looks like the crosstalk not present now, interesting as when the OR man turned up, not for me, lost connection for approx 3 min, then came back ok, wonder what he did, possibly a wet junction?

[#4]

Hi @dws1900,

Hard to say what could have been causing the issue without seeing the engineers notes for ourselves, though hopefully this should mean everything's been sorted out now. If any further issues do occur, please let us know and we'll be more than happy to assist further.