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Possibly worst Broadband I've ever had

colby695
Browser
Posts: 1
Registered: ‎17-02-2021

Possibly worst Broadband I've ever had

Had Plusnet for 3 months now, and was trying to be patient waiting for it to 'settle down', but it hasnt. Speed test last night was 1.36 Mbps download, 3.27 Mbps 3.27, and it keeps dropping out. Its rubbish, and you cant speak to anyone about it

1 REPLY 1
RichardB
Champion
Posts: 919
Thanks: 305
Fixes: 33
Registered: ‎19-11-2008

Re: Possibly worst Broadband I've ever had

Hi @colby695,
There is a troubleshooting guide at:
https://www.plus.net/help/broadband/connection-troubleshooting/

And a faults process at:
https://faults.plus.net
If you perform the test steps depending on your answers a fault will be raised with Plusnet.
Regards
Richard