I’ve had an email from Plusnet which said “where you live will now be classified as a low-cost area (it's currently a non low-cost area, which means you pay a bit extra for your broadband)” – which is good news. I will save £6.50 per month. I have 10 months left on a 24month contract with a discount of £x per month.
I contacted customer services to upgrade from unlimited fibre (40/10) to unlimited fibre extra (80/20). I was put through to a very aggressive and unhelpful agent in COT who told me that, in order to upgrade, I’d have to take out a new contract and lose the £x per month discount. He offered me a smaller discount. This contradicted the information on my product change page which showed that, for £5 per month extra, I could upgrade for the remaining 10 months of my contract. There was no mention of losing my existing discount. Does anyone know who is right? I don’t want to upgrade online, only to have to unpick it if they try to take away my discount.