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Possible to change product?

Boodz85
Grafter
Posts: 49
Registered: ‎06-02-2013

Possible to change product?

Hi i only get 42mb but am paying for 76mb fibre (i understand this is the limit of my line) so what im asking is would it not be more advisable for me to move to the 38mb product you offer, also if i agreed to renew my contract would i get the current offer for Unlimited Fibre at £3.75 for 6 months?  i am currently in contract if that helps with the info.
TIA
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Possible to change product?

You would need to call customer options to sort that one out
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thedriver15
Newbie
Posts: 1
Registered: ‎02-01-2015

Re: Possible to change product?

No you cant get the offer ,ive just been on the phone to plusnet to do the same thing ,its 14.99 .They will cancel your current contract but wont give you any offer . This sucks
                hopes this helps
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: Possible to change product?

Quote
This sucks

Why? You have a contract with PN so why should you be allowed to break it? You wouldn't be happy if half way through your contract PN decided to increase your pricing structure so why should you expect PN to decrease it when they have a membership incentive campaign. The time to renegotiate is when your contract expires, as I did.