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Possible Speed Cap

skimarqueshc
Grafter
Posts: 28
Fixes: 1
Registered: 19-04-2015

Possible Speed Cap

Can anyone at Plusnet give me advice on this.

 

I am on the Fibre plus package and have been told my line is capable of between 35-50mb download, I have spoken to online chat that tell me my profile is at 80mb but my TP Link router shows the following speeds, the current rate as always been like that for both upload and download, 6000kbps and 39998kbps respectively, even though the router is saying the maximum speed is higher.

 

Is there a reason my router is not connecting upto the maximum rate or is it a possible issue with the router like online chat are suggesting.

6 REPLIES
Community Veteran
Posts: 1,454
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Possible Speed Cap

Looking at the stats on this and your previous thread in 2016 I would say you are on the normal Fibre product, not the Fibre extra.  There would be very little point in paying for the Extra as your line seems unable to cope with faster upload speeds, and you would only benefit a small amout on download.

Plusnet Help Team
Plusnet Help Team
Posts: 5,425
Thanks: 504
Fixes: 187
Registered: 01-01-2012

Re: Possible Speed Cap

If you can drop me a PM with your username I can take a look

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
skimarqueshc
Grafter
Posts: 28
Fixes: 1
Registered: 19-04-2015

Re: Possible Speed Cap

Thanks Matthew, sent

Plusnet Help Team
Plusnet Help Team
Posts: 5,425
Thanks: 504
Fixes: 187
Registered: 01-01-2012

Re: Possible Speed Cap

@skimarqueshc Thanks for the PM.

I've checked the line and I can see your line has been provisioned correctly.

The reason the speeds are lower is because they've been capped by DLM.

I've asked a colleague to see if we can get this reset for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
skimarqueshc
Grafter
Posts: 28
Fixes: 1
Registered: 19-04-2015

Re: Possible Speed Cap

Matthew, how long should this take to happen as I've still no change.

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 5,425
Thanks: 504
Fixes: 187
Registered: 01-01-2012

Re: Possible Speed Cap

@skimarqueshc Sorry to hear that.

I've re-requested this for you and it should go through overnight.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team