Possible Speed Cap
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Possible Speed Cap
Possible Speed Cap
27-01-2018 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can anyone at Plusnet give me advice on this.
I am on the Fibre plus package and have been told my line is capable of between 35-50mb download, I have spoken to online chat that tell me my profile is at 80mb but my TP Link router shows the following speeds, the current rate as always been like that for both upload and download, 6000kbps and 39998kbps respectively, even though the router is saying the maximum speed is higher.
Is there a reason my router is not connecting upto the maximum rate or is it a possible issue with the router like online chat are suggesting.
Re: Possible Speed Cap
27-01-2018 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looking at the stats on this and your previous thread in 2016 I would say you are on the normal Fibre product, not the Fibre extra. There would be very little point in paying for the Extra as your line seems unable to cope with faster upload speeds, and you would only benefit a small amout on download.
Re: Possible Speed Cap
29-01-2018 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Possible Speed Cap
06-02-2018 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Matthew, sent
Re: Possible Speed Cap
07-02-2018 9:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@skimarqueshc Thanks for the PM.
I've checked the line and I can see your line has been provisioned correctly.
The reason the speeds are lower is because they've been capped by DLM.
I've asked a colleague to see if we can get this reset for you.
Re: Possible Speed Cap
23-02-2018 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Matthew, how long should this take to happen as I've still no change.
Thanks
Re: Possible Speed Cap
26-02-2018 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@skimarqueshc Sorry to hear that.
I've re-requested this for you and it should go through overnight.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Possible Speed Cap