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Possible Fibre Issue
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Possible Fibre Issue
28-06-2015 11:46 AM
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Hi All,
First off I'm not technically advanced so please excuse any obvious errors, however I do believe I have a possible Fibre problem that hopefully someone can spot before I waste anyone's time with a fault report.
We're on Fibre Unlimited and towards the end of May I noticed a big drop in both download and upload speed. There have been a few dropped connections, a couple, coincidentally or not, happened when we had an incoming call.
The first image below is of some recent Ookla speed tests I've done where you can see the speed differences
The second image shows a BT Availability check - I'll be honest I don't understand it totally but I guess in a nutshell I should be getting better speeds than sub 12 Mbps
I've Factory Reset the Technicolor Router - not sure what it might have done but it was worth a try We have a number of devices connected to the router - all wirelessly, including the Mac I'm writing this from, however the speed is pretty consistent throughout the house.
Many thanks and apologies for the lack of info!
Lee
First off I'm not technically advanced so please excuse any obvious errors, however I do believe I have a possible Fibre problem that hopefully someone can spot before I waste anyone's time with a fault report.
We're on Fibre Unlimited and towards the end of May I noticed a big drop in both download and upload speed. There have been a few dropped connections, a couple, coincidentally or not, happened when we had an incoming call.
The first image below is of some recent Ookla speed tests I've done where you can see the speed differences
The second image shows a BT Availability check - I'll be honest I don't understand it totally but I guess in a nutshell I should be getting better speeds than sub 12 Mbps
I've Factory Reset the Technicolor Router - not sure what it might have done but it was worth a try We have a number of devices connected to the router - all wirelessly, including the Mac I'm writing this from, however the speed is pretty consistent throughout the house.
Many thanks and apologies for the lack of info!
Lee
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Re: Possible Fibre Issue
28-06-2015 12:43 PM
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First off all testing should be done via a wired (ethernet) connection to the router if at all possible to eliminate any WiFi issues.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Possible Fibre Issue
28-06-2015 1:16 PM
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Hi Strat,
Thanks for the reply - I will bring my work laptop home tomorrow and test via ethernet before reporting back.
Lee
Thanks for the reply - I will bring my work laptop home tomorrow and test via ethernet before reporting back.
Lee
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Re: Possible Fibre Issue
29-06-2015 11:54 AM
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Sorry to hear about your speeds being slow.
Our testing has found a external fault on the line so I've raised this on Question 106568894 for you.
We'll be in touch as soon as we know more.
Our testing has found a external fault on the line so I've raised this on Question 106568894 for you.
We'll be in touch as soon as we know more.
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Re: Possible Fibre Issue
29-06-2015 10:37 PM
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Hi Matthew,
A massive thank you for your quick response and for taking this issue up on my behalf.
Much appreciated!
Lee
A massive thank you for your quick response and for taking this issue up on my behalf.
Much appreciated!
Lee
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