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Possible Banding - Please Check

nigelbrand05
Hooked
Posts: 9
Thanks: 2
Registered: ‎07-04-2021

Possible Banding - Please Check

Good afternoon

My hub has been connected for the last 57 days.  The current stats are:

                       Data Rate      Max Data Rate      Noise

Download       35961               42358                  6.2

Upload            9167                 9212                    6.0

 

The download and upload speeds have not changed in this time.  Has my profile been banded as I know my line is capable of a greater download speed?  The values were higher in Jan this year.

Many thanks

5 REPLIES 5
nigelbrand05
Hooked
Posts: 9
Thanks: 2
Registered: ‎07-04-2021

Re: Possible Banding - Please Check

Can I also add that it is difficult to connect to the 5Gz band.  It shows up but gives an error of 'unable to connect to internet'.

jab1
Legend
Posts: 16,815
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Possible Banding - Please Check

@nigelbrand05 Is the equipment you are using a little old - many older phones/laptops &c are not 5Ghz compatible.

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Possible Banding - Please Check

Thanks a lot for getting in touch @nigelbrand05, please see the GEA test that I've just run below, the line doesn't appear to be banded, and has been syncing at 36.0 Mbps for as long as our RRT goes - 04/10/2022. I can't see as far back as January, but as current speeds are actually above your estimates, we wouldn't raise a fault in this instance. Smiley 

KBD
 
 
GEA Test Detail
Circuit ID NA Service ID  
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 36.0 Mbps
Upstream Speed 9.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 764.1
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Low
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 19:30 to 20:00
Interference Location Customer Premise
Interference Observed In Days 0
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Profile Name 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2022-03-19T10:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 35.9 Mbps 35.9 Mbps 35.9 Mbps
Up Stream Line Rate 9.1 Mbps 9.1 Mbps 9.1 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
 Adam
 Plusnet Help Team - Leeds
nigelbrand05
Hooked
Posts: 9
Thanks: 2
Registered: ‎07-04-2021

Re: Possible Banding - Please Check

@adam945 

Many thanks for checking.  I was also concerned about devices connecting to the 5G band.  They would connect to my home network using the 5G band but this would not connect to the internet.  2.4G was OK.  The router was connected for about 54 days. I have since turned the router off for 40 mins and reconnected.  I as now able to use the 5G band to connect to the internet.

My current stats are:

 

Band      Ping      Download      Upload      Noise

2.4         19        32.24               8.47          6.0

5            21        33.35               8.42          6.2

 

Again many thanks for your help

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Possible Banding - Please Check

Looking good there! 

Let us know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet