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Poor upload speeds

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djcherrington
Newbie
Posts: 2
Registered: a week ago

Poor upload speeds

My speed test is showing upload of less than 1mb. This used to be much higher
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,209
Thanks: 119
Fixes: 54
Registered: ‎06-08-2018

Re: Poor upload speeds

Hey @djcherrington,

m sorry to hear you're having trouble with your upload speed and I apologise for the frustration caused. I'm afraid we don't guarantee a set upload speed as we don't always get estimates to aim for and when checking your product via https://dslchecker.bt.com ( VDSL Range A (Clean) and running a GEA test from here it looks like you're getting 15.6mbps upload. 

 

I would suggest keeping an eye on this speed for now as DLM may have kicked it down, however, I would suggest connecting via Ethernet to see if this bumps up your speed.

 

Let us know how you get on,

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


djcherrington
Newbie
Posts: 2
Registered: a week ago

Re: Poor upload speeds

I was consistently getting speeds of above 15mb but now struggle to get 1. It feels like there's a fault somewhere. Please could you investigate
Plusnet Help Team
Plusnet Help Team
Posts: 14,832
Thanks: 4,587
Fixes: 761
Registered: ‎21-04-2017

Re: Poor upload speeds

Thanks for getting back to us @djcherrington As per my colleagues response we've tested your line and we can see your router is getting an upload speed of 15.6mbps and there are no issues detected.

Could you confirm if your devices are connecting over WiFi or straight to the router using an ethernet cable?

If you're using WiFi, would you be able to try a wired connection? This will help narrow down where the problem lies. If your connection is OK that way, then it's likely the issue lies with the wireless signal and I'd recommend trying the steps Here.

If you're still having problems using a wired connection, to investigate further please connect your computer/laptop to the router with an ethernet cable and run the BT Speedtester service at http://speedtest.btwholesale.com

You must ensure that you have no other programs running at the same time such as streaming, general browsing and the most common one is antivirus programs downloading updates in the background.

Once the initial result is completed please click Further Diagnostics then type your phone number in and click run diagnostic test. This will run a test and send the results to the BT server for investigation.

Once you have completed this, please report a fault to us at http://faults.plus.net letting us know over here once you've completed it and we'll make sure it is picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team