Poor upload speed

[#1]

Over the past year or so my upload speed has been dropping. I used to get 3-3.5 Mb/s and now I only get around 1 Mb/s. During this time my download has increased (maybe due to G.INP?).

I'm on the 40/20 fibre package and was wondering if I have been placed onto the 40/2 package in error. I am hoping a kind rep will look into this for me to see if I am being capped/banded incorrectly by Plusnet or if I might have a fault.

Router stats:

					Downstream	Upstream
Line Coding (Trellis)			On		On
SNR Margin (dB)				11.6		7.1
Attenuation (dB)			27.9		0.0
Output Power (dBm)			10.6		10.5
Attainable Rate (Kbps)			33336		1237
Rate (Kbps)				24999		1237
D (interleaver depth)			16		1
I (interleaver block size in bytes)	189		32
N (RS codeword size)			189		32
Delay (msec)				0		0
INP (DMT symbol)			40.00		0.00

 

[#2]

Your line is still provided on the higher upload speed service, so we're not restricting you at all from that respect.

Sync Status	In Sync
Downstream Speed	25.0 Mbps
Upstream Speed	1.2 Mbps

Profile Name

0.128M-25M Downstream, Retransmission Low - 0.128M-2.3M Upstream, Error Protection Off

It is quite a lone line for fibre, so the upload isn't going to be great but it's currently below the estimates so it may be worth reporting a fault.

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	20	14.9	3.2	1.7	--	Available	--	--

[#3]

Thanks for the reply Chris.

[#4]

So yesterday I had a power cut for best part of the day. When the power came back on my upload speed has now increased to 1.94 Mbps. 

[#5]

That's looking better and is now back within the estimates, hopefully it doesn't drop down again.

[#6]

It's certainly an improvement and just back in the estimates, still lower than it was though, hopefully it doesn't drop again!