Poor upload speed
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Poor upload speed
16-06-2016 9:37 AM
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Over the past year or so my upload speed has been dropping. I used to get 3-3.5 Mb/s and now I only get around 1 Mb/s. During this time my download has increased (maybe due to G.INP?).
I'm on the 40/20 fibre package and was wondering if I have been placed onto the 40/2 package in error. I am hoping a kind rep will look into this for me to see if I am being capped/banded incorrectly by Plusnet or if I might have a fault.
Router stats:
Downstream Upstream Line Coding (Trellis) On On SNR Margin (dB) 11.6 7.1 Attenuation (dB) 27.9 0.0 Output Power (dBm) 10.6 10.5 Attainable Rate (Kbps) 33336 1237 Rate (Kbps) 24999 1237 D (interleaver depth) 16 1 I (interleaver block size in bytes) 189 32 N (RS codeword size) 189 32 Delay (msec) 0 0 INP (DMT symbol) 40.00 0.00
Re: Poor upload speed
16-06-2016 12:02 PM
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Your line is still provided on the higher upload speed service, so we're not restricting you at all from that respect.
Sync Status | In Sync |
Downstream Speed | 25.0 Mbps |
Upstream Speed | 1.2 Mbps |
Profile Name | 0.128M-25M Downstream, Retransmission Low - 0.128M-2.3M Upstream, Error Protection Off |
It is quite a lone line for fibre, so the upload isn't going to be great but it's currently below the estimates so it may be worth reporting a fault.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 20 | 14.9 | 3.2 | 1.7 | -- | Available | -- | -- |
Re: Poor upload speed
16-06-2016 7:31 PM
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Thanks for the reply Chris.
Re: Poor upload speed
21-06-2016 8:17 AM
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So yesterday I had a power cut for best part of the day. When the power came back on my upload speed has now increased to 1.94 Mbps.
Re: Poor upload speed
21-06-2016 9:06 AM
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That's looking better and is now back within the estimates, hopefully it doesn't drop down again.
Re: Poor upload speed
21-06-2016 11:06 AM
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It's certainly an improvement and just back in the estimates, still lower than it was though, hopefully it doesn't drop again!
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