Poor speeds

[#1]

Hi,

My Broadband has been upgraded to Fibre Extra.

My downstream is roughly 20 Mbps and upstream is around 0.5 Mbps. It shows that speeds should be at least 50 down and 10 up. Should I wait a little bit longer to activate or is it an issue with the router or phone line?

Kind Regards, Mikolaj

[#2]

I plugged the router to master socket because previously it was connected to an extended socket in a different room.

Nothing really happened.

Minimum downstream should be around 45-55 Mbps, and It's around 15-20 Mbps.

Minimum upstream should be around 7-10, and It's around 0.45 Mbps (that's the worst).

I bought Unlimited Fibre Extra 

I spoke with Tech Support via phone and I've been told that speeds supposed to change today around 6 o clock but nothing happened apart from 5-7 Mbps more on downstream. 

I would appreciate any help. I'm waiting with the new router around 3 weeks now and I'm concerned If I need to change a provider or not.

Kind Regards.

[#3]

On hub settings it still appears that I have:

Line state:	Connected
Connection time:	0 days, 01:06:52
Downstream:	26.84 Mbps
Upstream:	542 Kbps

[#4]

Hi @kennykleks,

Thank you for taking your time to get in touch.

I am very sorry that you are having problems with your speeds. Sadly through the forum we cannot share account sensitive information. Please can you send us a private message through Facebook or Twitter with your username so we can look into the speeds for you. We have tried to gather the information through the forum however this information seems to be incorrect. Alternatively you can call our support team on 018004320200 who will be happy to look into this for you.

Kind regards,

Josh

[#5]

thanks already got a ticket and await their results

just done a test and the upload is faster than download

https://www.speedtest.net/result/9146927663.png

[#6]

getting sick of this so tried another Ethernet cable and in a different port on router but still no speed increase.

so dug out and old bt usb wifi and the download speed was 30.

must be something wrong with the cable connections on router or on computer?

[#7]

sorry posted in wrong place