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Poor speeds on fibre

FIXED
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Newbie
Posts: 8
Registered: ‎15-06-2020

Poor speeds on fibre

Hi there, been a plusnet customer for a month, download speeds are poor a ps4 download is around 23mbps that's poor, previously with BT had no issues was around 43mbps so what is the issue, also smart tv,s logout and buffer so what is the issue.

5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 329
Thanks: 40
Fixes: 20
Registered: ‎30-03-2020

Re: Poor speeds on fibre

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 Noor
 Plusnet Help Team
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Newbie
Posts: 8
Registered: ‎15-06-2020

Re: Poor speeds on fibre

I have been trying for ages to login to faults.plus.net but it states username or password invalid yet I can login on here, just been with plusnet over a month and its just been agro can you advise, cookies are allowed deleted cookies but still cant login

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Aspiring Hero
Posts: 2,518
Thanks: 940
Fixes: 50
Registered: ‎02-03-2016

Re: Poor speeds on fibre

To login to faults.plus.net you should use the credentials used to login to the member centre, the forum login is not related to the member centre login and can be different.
Ex-Plusnetter now living life in the G,fast lane!
Aspiring Pro
Posts: 357
Thanks: 43
Fixes: 2
Registered: ‎17-09-2018

Re: Poor speeds on fibre

Fix

@scotty3 

 

The password for the plusnet billing/fault/account system should not be the same as this community website.

The password issued when you signed up with plusnet is the one to use.

That said you will need to follow the instructions here

https://www.plus.net/help/broadband/connection-troubleshooting

then do a test including the advanced portion

bt speed trester

and then 

https://www.broadbandchecker.btwholesale.com/#/ADSL

will tell you the expected speed you should get.

Please do not post your phone number on this site

 

If there is an issue then get back to the community for advice.

 

Note that the community member's in the main do not work for Plusnet, but do have a wide range of experience in telecommunications and are more than happy to assist (apart from trolls!!)

 

 

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Newbie
Posts: 8
Registered: ‎15-06-2020

Re: Poor speeds on fibre

Thanks for that just realised