Poor speeds on fibre
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- Plusnet Community
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- Poor speeds on fibre
01-07-2020 6:15 PM
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Hi there, been a plusnet customer for a month, download speeds are poor a ps4 download is around 23mbps that's poor, previously with BT had no issues was around 43mbps so what is the issue, also smart tv,s logout and buffer so what is the issue.
Fixed! Go to the fix.
Re: Poor speeds on fibre
03-07-2020 2:23 PM
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Re: Poor speeds on fibre
04-07-2020 6:10 PM
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I have been trying for ages to login to faults.plus.net but it states username or password invalid yet I can login on here, just been with plusnet over a month and its just been agro can you advise, cookies are allowed deleted cookies but still cant login
Re: Poor speeds on fibre
04-07-2020 6:55 PM
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04-07-2020 6:58 PM
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The password for the plusnet billing/fault/account system should not be the same as this community website.
The password issued when you signed up with plusnet is the one to use.
That said you will need to follow the instructions here
https://www.plus.net/help/broadband/connection-troubleshooting
then do a test including the advanced portion
and then
https://www.broadbandchecker.btwholesale.com/#/ADSL
will tell you the expected speed you should get.
Please do not post your phone number on this site
If there is an issue then get back to the community for advice.
Note that the community member's in the main do not work for Plusnet, but do have a wide range of experience in telecommunications and are more than happy to assist (apart from trolls!!)
Re: Poor speeds on fibre
04-07-2020 7:01 PM
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Thanks for that just realised
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